Terms & Conditions

METHODS OF PAYMENT	SHIPPING	SMALL ORDERS
DAMAGED SHIPMENTS	RETURNS	BACK-ORDERS
SPECIAL ORDERS	PRICING	GUARANTEE

 

METHODS OF PAYMENT

1. Credit Card - We accept Visa, Master Card, American Express and Discover.

2. Business check or money order - send along with order

3. Open Account - We offer 15 and 30 day terms upon an approved credit application please allow 2 weeks for processing. All new first time orders must be paid in advance. A finance charge of 1-1/2% per month (18% per annum) will be applied to overdue invoices. Minimum billing $25.00.

4. Sorry we do not ship COD.

SHIPPING

Most orders will ship via UPS within 24 hours, unless the order exceeds UPS size/weight limits, or if using a common carrier would be more economical. All shipments are FOB our warehouse or from the manufacturer. Freight charges will be added to the invoice. Unless other arrangements have been made we will choose the freight carrier. Charges added to the invoice will be estimated since these charges are not available until your order has been shipped. Adjustments to shipping charges will be made upon receipt of the actual freight bill. All shipping and handling charges are the responsibility of the customer.

SMALL ORDERS

We will gladly fill and ship any size order. A $3.00 service charge will be added to all order under $20.00.

DAMAGED SHIPMENTS

The carrier is responsible for damage in transit.

UPS damage: If you discover damage after opening the package call MSI/BOCAR within 24 hours to report the damage DO NOT REFUSE OR SEND BACK without authorization,

Common Carrier: Please inspect all cartons upon delivery. It is the customer's responsibility to count all packages and to note any shortages or visible damage on the freight bill. Have the driver sign both copies of the bill. DO NOT REFUSE THE SHIPMENT. If the damage is concealed save all packing material and call the carrier to request an inspection within 5 days after receipt of goods. We can't file the claim you must file it, but we will assist you if you need help. Please don't hesitate to call.

RETURNS

We will gladly accept any return of stock merchandise within 30 days of invoice. Please call for a Return Authorization. Returns must be in the original carton and be in new condition as determined by MSI/BOCAR. All returns are subject to a 20% restocking fee. No returns will be accepted without prior authorization.. Special and custom orders, closeouts and used items are not returnable.

BACK-ORDERS

Any items not in stock at time of original shipment will be back ordered unless you request otherwise. Separate shipping charges will be billed for each shipment.

SPECIAL ORDERS

We will gladly provide pricing on non-stock items. A 50% non-refundable deposit is required for all Special Orders. A purchase order or MSI/BOCAR quote signed by the customer must accompany all deposits. Special Orders are not returnable.

PRICING

All prices are subject to change (up or down) without notice. Please confirm current pricing when placing your order. All orders are subject to any tax, which is in effect or may be imposed by state or federal law.

GUARANTEE

MSI/BOCAR will replace, refund or provide store credit for any defective items within 30 days after the date of purchase. MSI/BOCAR is not responsible or liable for loss of anticipatory profits, or for special, incidental or consequential damages allegedly caused by such items. MSI/BOCAR is not responsible for items damaged by the negligence or misuse of the user of such items. There are no warranties; either expressed or implied other than those provided by the manufacturer of such items, other than the above referenced guaranty. MSI/BOCAR makes no representation or warranty, expressed or implied, as to the quality, workmanship, design, merchantability, suitability or fitness of the items for any particular purpose, or any other representation or warranty whatsoever.